Privacy Policy

1. Introduction

Welcome to Atlas Worldwide Shipping ("Company," "we," "our," or "us"). We are a transport and logistics company headquartered in the United States, dedicated to delivering reliable, transparent, and world-class shipping solutions to individuals and businesses globally.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website altlasworldwideshipping.com or use any of our services, including our Track & Trace system, freight and logistics services, and customer support channels.

We are committed to complying with applicable data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), and other relevant U.S. federal and state privacy regulations.

2. Information We Collect

We collect several types of information to provide and improve our services to you. The categories of information we may collect include:

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• Service Delivery: To process shipments, generate tracking numbers, coordinate logistics, and fulfill your service requests from origin to destination.
• Account Management: To create and manage your customer account, process invoices, and maintain transaction records.
• Communication: To send shipment notifications, updates, delivery confirmations, and respond to your inquiries via phone, email, or WhatsApp.
• Compliance: To comply with customs regulations, export/import laws, sanctions screening, and other legal obligations applicable to international freight.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Service Improvement: To analyze usage patterns, improve website functionality, and enhance the quality of our logistics services.
• Marketing (with consent): To send promotional materials and updates about our services, only where you have opted in to receive such communications.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following circumstances:

• Logistics Partners: Carriers, freight forwarders, customs brokers, and port agents involved in executing your shipment.
• Government Authorities: Customs agencies, border protection authorities, and regulatory bodies as required by law for clearance and compliance.
• Payment Processors: Secure third-party payment processors who handle billing on our behalf, under strict data processing agreements.
• IT & Cloud Providers: Technology service providers who host our website, databases, and communication systems under confidentiality agreements.
• Legal Requirements: Where we are required by law, court order, or government authority to disclose your information.
• Business Transfer: In the event of a merger, acquisition, or sale of all or part of our assets, with notice to affected users.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our pages.

You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website, including the Track & Trace system. We do not currently respond to "Do Not Track" browser signals.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

• Shipment Records: Retained for a minimum of 7 years to comply with customs regulations, export control laws, and tax obligations.
• Customer Accounts: Retained for the duration of the business relationship plus 5 years after account closure.
• Marketing Communications: Retained until you unsubscribe or withdraw consent, plus 12 months.
• Website Analytics: Aggregated data retained for 2 years; identifiable data deleted after 90 days.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our internal data management procedures.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Personal data is accessible only to authorized employees who require it for their job functions, on a need-to-know basis.
• Secure Infrastructure: Our servers are hosted in secure, access-controlled data centers with physical and electronic safeguards.
• Regular Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Employee Training: All staff handling personal data receive regular data protection and security awareness training.

9. International Data Transfers

As a global logistics provider, Atlas Worldwide Shipping operates across international borders. In order to execute your shipments and provide our services, your personal information may be transferred to and processed in countries outside the United States, including countries where your shipments originate, transit, or are delivered.

Such transfers are necessary for the performance of our contract with you (e.g., customs clearance, local carrier handoffs). We ensure that any international transfer is carried out in accordance with applicable law, and that adequate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or process personal information from children under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at +1 (303) 419-6086 or via our contact page.

Upon verification, we will promptly delete any personal information relating to a child from our records in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

11. Third-Party Links

Our website may contain links to third-party websites, including carrier portals, government customs platforms, and partner services. These external sites are not operated by Atlas Worldwide Shipping and are governed by their own privacy policies and terms of use.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the Privacy Policy of every website you visit. Your use of third-party sites is entirely at your own risk.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage.
• Notify registered customers via email where required by law.

Your continued use of our website or services after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this page periodically for the most current information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us through any of the following channels: